Location: Flexitallic LLC, Ras Al-Khaimah, UAE
Position Type: Full time

Purpose
Support Customer Service / Regional Sales Managers to actively promote/market Flexitallic (company) and its Products and Services without compromising on company’s core values. Provide a high level of service to customers with efficient and Prompt communications. In & Outward material are handled with high level of efficiency and are also in line with Organizational and legal requirements

KEY TASKS

• Protect and grow the business in compliance with company’s strategy.
• Work closely with the external sale team, be involved in retaining all existing accounts and maintain regular contact with customers, as necessary.
• Support external Sales process to develop/acquire new customers.
• Negotiate with shipping companies to get the lowest rate.
• Booking Process of Freight Forwarders and shipping agents,
• Organize collections/deliveries.
  Preparation of shipping documentation and invoicing as per company procedures.
• Proactive communication/Follow-up with customers on daily basis to pick the material on time.
• Co-ordinate with dispatch team/shipping agent to ship all the material on time to meet the daily/monthly forecast/targets.
• Maintain appropriate records of shipping activities.
• Daily raw materials adjustment out in QAD based on Store Requisition Note form from Production.
• Goods receiving – all the Purchase Orders to be received in QAD as well as to be allocated to the Sales Orders.
• Daily materials in QAD/business based on SMR from Production. (Occasional task).
• Update Open Order Book on daily basis.
• Deal with all customer complaints in a friendly and helpful manner and report to Quality Manager.
• Daily reporting of in and outward shipments, status of all supplier Purchase Order Status, Monthly on Time Delivery Report, and any others as necessary.
• Strictly follow company’s “Trade compliance Procedure” and make sure to do the business only if legally and ethically correct.
• Establish and maintain effective working relationships with customers and co-workers.
• Be proactive in the conversation of quote to cash process.
• Apply certificate of origin in the portal.
• Chase Bill of Exit (BOE) from non-UAE customer.
• Apply Duty Exemption.
• Inform the manager proactively of any outstanding issues/customer concerns/delays in orders from suppliers. Log feedback from customers on quotes/offers and keep accurate records in an easily accessible manner.
• Monitor the enquiries and letters from the government portals and appropriate right actions.
• File the necessary documents daily soon after the dispatch and later store them in the record room.
• Any other duties assigned by the top management that are deemed necessary to grow the business in the region.

Key Health & Safety/Housekeeping Tasks

• Adhere to company stated policies and procedures relating to health & safety and quality management. Ensure that individual housekeeping is maintained to high standards.

Experience / Skills

• Minimum of 2-3 years’ experience in Customer Service, Shipping, Inventory Management & reporting.
  Must be commercially astute.
• Excellent communication in English.
• Working proficiency in Microsoft office and any ERP/business system.

Desirable

• Experience in the gasket industry
• Some knowledge of selling technical/engineered solutions or engineering background would be advantageous.

Essential Qualifications

• Degree or Diploma in Materials Management
• Degree or Diploma in Foreign Trade would be advantageous

Key Competencies

• Customer Focus
• Action oriented
• Functional and Technical skills
• Interpersonal Savvy
• Planning and Organising
• Presentation skills,
• Written communication
• Time management
• Negotiation
• Problem solving
• Dealing with Ambiguity
• Ethics and Values
• Integrity and Trust

  
  Suitable candidates may send your resume to hr@Flexitallic.ae